Return Policy

Return Policy

Effective Date: May 1, 2025

1. General

We want you to be satisfied with your purchase. If you're not, you have the right to request a return or exchange in accordance with applicable Ukrainian law.

2. Return Conditions

• The item must be unused, undamaged, complete, and in original packaging;
• Returns are accepted within 14 calendar days from the delivery date;
• Custom-made or personalized items are non-returnable.

3. Return Procedure

To initiate a return, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject “Return Request” and include your order number, reason for return, and photos if there’s damage.

4. Return Shipping

The return shipping cost is covered by the customer unless agreed otherwise. If the item was defective, we will reimburse the shipping.